Most RecentMost ViewedMost LikesAutotask user defined fields - updating with ##eventid## Is there a way to update user defined fields in autotask via http payload? Ideabeing is that I would like to reference the event IDin a udf for reporting. I have configured a LM report but it would be useful to update autotask udfs. Additional Ticket Fields for Autotask Intergration Can you please include Sub-issue type and Issue type fields amoung others in the Autotask intergration - I have attached a screen shot of these fields Autotask and LogicMonitor Integration - Ticket Closure Issue Hi! I haven't been able to find any specific documentation of trouble associated with this issue so I thought I'd reach out to the community! My team has LogicMonitor integrated with Autotask that we use to open/close tickets, however, it appears that only certain tickets get closed when LogicMonitor alerts disappear. Everything in the integration itself is setup properly to permit closure of these tickets, (Cleared is set to Complete) but often it doesn't occur and we have to clear the alerts from autotask manually which, as you can imagine, can be a time intensive task. Any troubleshooting steps or settings in either LogicMonitor or Autotask that I should look into to fix this issue? Thank you all for any help you guys can provide!
