Forum Discussion

Rosario_Gambard's avatar
3 years ago

LogicMonitor Windows Collector Upgrade Failing

I've attempted to upgrade our Windows based collectors and all are failing with the below error.  I've looked over the directory permissions and don't see where it's being restricted.  Any insight or advisement would be much appreciated.


Failed to write to directory=C:\Program Files\LogicMonitor\Agent\jre. Check directory and verify permissions.

3 Replies

  • Perhaps getting blocked by antivirus or other security software? Might be worth checking the event logs on the windows server also.

  • I've had this on a collector where the installation was on D:\ rather than C:\ - ended up just downloading and reinstalling the collector. I did log this with LM support in the past and they just said it doesn't like being on a drive other than C.