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Lewis_Beard's avatar
Lewis_Beard
Icon for Expert rankExpert
25 days ago

Is there a way to make an empty escalation chain?

I have some alerts that I dont want to send anywhere, but I also do not want to disable the alerting on instances in the UI or at the folder level either. I have a wide variety of scenarios where alert tuning adjustments and alert disables cant be done. The use cases don't matter.

What I need is a way to have an escalation chain target that is "void" or "do nothing" or some dummy email address (outside our org, since the emails are coming from the LM cloud) that wont actually get the data.

Help?

 

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  • Matt_Whitney's avatar
    Matt_Whitney
    Icon for Expert rankExpert
    25 days ago

    Yes you can do that, just create an escalation chain with no stages defined and with the CC field blank. Then use alert rules to define your use cases where you don't want to route the alerts anywhere.

    • Lewis_Beard's avatar
      Lewis_Beard
      Icon for Expert rankExpert
      23 days ago

      Logicmonitor wont let me save an Escalation chain without recipients or escalation chains.

      • befuddled's avatar
        befuddled
        Icon for Neophyte rankNeophyte
        21 days ago

        I believe the default escalation chain originally had no recipients. I suspect you changed that as most do.

        You can create an escalation chain with no recipients; you must add at least one stage with no recipients. 

        Note: I tested that you can create an escalation chain this way, but did not test functionality.