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maxwellpinna's avatar
maxwellpinna
Icon for Neophyte rankNeophyte
3 days ago

Help with .. "is schedule down" notice.

Recently a user created an SDT on a resource to intentionally do some maintenance on it.

LogicMonitor emailed us an alert that the resource:

The host <hostname> (<ip address>) is scheduled down from 2025-03-18 14:08:00 MDT to 2025-03-18 16:00:00 MDT by <our user>.

Can anyone point me to the purpose of this alert and the area of configuration in LogicMonitor where we might understand this more?

Our support staff received this but really didn't have any action to take and we're not sure why we got it.

Thanks!

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  • Mike_Moniz's avatar
    Mike_Moniz
    Icon for Professor rankProfessor
    2 days ago
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    I believe there is an option in the Alert rules for "Send status notification for Acknowledge or SDT" which you can switch off to stop that.

    • maxwellpinna's avatar
      maxwellpinna
      Icon for Neophyte rankNeophyte
      2 days ago
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      Thank you for pointing me there. This appears to be a situation where staff set the Alert Rules up years ago and they just work so no one could easily recall this and we just needed a little guidance to find it.