Forum Discussion

JosiahBenoit's avatar
JosiahBenoit
Icon for Neophyte rankNeophyte
17 days ago

Custom Alert Routing Suggestion

In the new UI I really appreciate the ability to set custom Static Threshold or Dynamic Thresholds on a DataSource along with Time based alerting right on the page of the alert.  This is a useful feature when dealing with one off DataSource’s.  The feature would use a lot more would be to add custom “Alert Routing”.

An example would be SQL Server- which is an older module, we still use, the resource itself the box is managed by my System Admin team, while the SQL Server Datasource is managed by my Database team. 

It’s just a suggestion, I know my org is very siloed, just  a useful item that would make my life a lot easier.      

alerting
  • Joe_Williams's avatar
    Joe_Williams
    Icon for Professor rankProfessor
    17 days ago

    The issue here is, this completely bypasses the Alert Rules configuration, which is where you would handle this. You would create a specific Alert Rule that targets that datasource, directing it to a specific escalation chain, which then controls which custom integration it hits.

    • JosiahBenoit's avatar
      JosiahBenoit
      Icon for Neophyte rankNeophyte
      17 days ago

      Yes, it would just be easier to be able to do that work in the interface when I am changing alert rules in the new UI  

      • Joe_Williams's avatar
        Joe_Williams
        Icon for Professor rankProfessor
        17 days ago

        While I am a fan of more and better ways to handle Alert Rules and their escalation chains, I see this in the light of Custom Thresholds. Attempting to manage reporting on Custom Thresholds is enough of a pain, I wouldn't want to sift through a csv to be able to quickly and easily identify where these are randomly set.