David_Bond
Professor
ProfessorCommunity Forum request: Bug Reports
To stop me flooding this channel with bug reports, please create a Bug Reports channel.
mray SuzanneShaw
Forum Discussion
SuzanneShaw
Community Manager
Community ManagerHi David_Bond how were these handled before? Ideally all product issues are going through the support portal so they are tracked and we can ensure they are resolved
David_BondProfessor
ProfessorHi SuzanneShaw
FEED tickets are a black hole with no tracking. Chat is no more. The Support portal doesn't allow community members to see the feature request/bug report and comment/vote.
My understanding is that this community's aim is designed to foster "customer pull" discussion of things that we power users care about and to gather momentum around issues that really matter. We really love the product and want to see it improve - so let's discuss that in the open?
Meraki, Atlassian, Microsoft and Github communities work great, with feature requests and bug reports gaining votes. What do votes mean? Product attention!
pgordonAdvisor
Completely agree - I feel like this was discussed at one of the recent livestreams too, at least someone brought it up in the one I was in
