Forum Discussion

Lewis_Beard's avatar
Lewis_Beard
Icon for Expert rankExpert
11 months ago

Can alerts be un-acknowledged?

I saw some posts from 6-9 years back where users were asking to be able to un-Acknowledge an alarm. I’ve looked around and I dont see a way to do it. I’ve looked in several user interfaces. Is this ...
acknowledgment
Mike_Moniz's avatar
Mike_Moniz
Icon for Professor rankProfessor
11 months ago

When I’ve needed to do this in the past, I’ve let LM regenerate the alert by disabling the alert so it clears, then enable it again and wait for it to alert again. That does reset time frames and has other side effects, also only really useful for some types of alerts. It is generally good enough for my purposes atleast, which is usually to fix up generated tickets.