Forum Discussion
Kelemvor
Expert
21 days agoWhat you're doing sounds like what I'm doing with the Group_ID. What I'm really asking about is the Email portion. If I sometimes want to email John and sometimes Frank or Rob or Bill, I think I need to create them each their own Escalation Chain. What I want to do is one one Escalation Chain that can pull from a Property that contains the email address to use.
I currently have about 30 different escalation chains that just send email because I have a separate one for every department and/or person that needs to get emailed about something. That's messy.