Forum Discussion
Wow, this page changed a lot in the time that it took me to post my last comment.
- A11eyFormer Employee
@Mark Hensler you guys are both offering great suggestions, totally appreciate it, but the platform limits me to what you see in the right rail (added the events back). The only widgets not showing are the Announcements, which are already at the top of the page.Re: Gamification, the Leaderboard and Most likes are on most of the other pages. I tried to define the badges a bit more here, but until we have a deeper integration from other platforms we can start to award badges for activities in other systems, Academy, Product Board, Feature Requests, etc. I am anticipating that will begin to happen later this year. 🤞
When looking over the Recent Activity, I see cyan question marks and green checkmarks. These icons are helpful. Could we get a sidebar section showing unanswered questions?
If we can get a new Topic Type of Feature Request (please do this), I would love to see a sidebar section for Most Recent Feature Requests. And a new icon for the Recent Activity.
Recent Activity - Not available in the platform
Topic Type of Feature Request - Not available in platform, however once we get thru integrations, we will be able to share content/info across platforms.
Most Recent Feature Requests. And a new icon for the Recent Activity. - Platform limitations do not allow for this.
- jacobstone12Community Manager
A Sales Enablement group would be great!
- Joe_WilliamsProfessor
As Mark said, per sub product break outs would be nice.
- A11eyFormer Employee
Great feedback from everyone! We are gathering all the info for review.
Re: Categories and Sub Categories, we are working on these now, but something to consider is, how best to gather specific conversations together, while having separation is good, many conversations cross over multiple products so we need to consider how best to categorize without having the same conversations types in multiple areas, which could make it harder to find your answers, or even know where to post.
Re: Profile Section, we a fairly limited to customizations in this area, there is a tag cloud, if you click on a tag it will bring up other conversations with that tag, it will also offer recommended tags as you are adding tags to posts. Tagging is so key, so please don’t be shy about tagging! From your profile, you can follow other members and get notifications when they post.
Re: Groups, here’s some info I provided on another post. We definitely want to include more groups, but again we need to have a balance, what discussions happen in groups vs forums and how does a user determine where to go for answers?
Keep the ideas coming!
Feature request flagging could be done with a tag, but it would be better to have a dedicated toggle marking a post as a feature request, rather than just a simple tag. Better for integration with Product Board.
Could a “Feature Request” become a new type of topic? An alternative to “Question” and “Conversation”.
What things can you subscribe to? Categories obviously, but can you subscribe to tags? Can you subscribe to groups?
I would love to be able to subscribe to tags. That is a great idea.
- A11eyFormer Employee
Thanks Guys! I’ll take the recommendations back to the team. A couple of items can speak to:
Subscribe to tags - Platform limitation but an idea was submitted to the vendor.
Customer Stories and other “from LM” topics. A Community should have something for everyone, while most users are highly engaged in product and tech discussions, which is and always will be the volume of engagement, but there are customer who want to celebrate their success and we welcome that!
We want to celebrate our Customer’s achievements, LM Achievements and other information that may seem “salesy”, but that is not a bad thing. There are people who come to communities to better understand a product before purchasing, so we plan to provide a lot of new types of content, sales, success, thought leadership and more in the near future!
- Anonymous
Thanks Guys! I’ll take the recommendations back to the team. A couple of items can speak to:
Subscribe to tags - Platform limitation but an idea was submitted to the vendor.
Customer Stories and other “from LM” topics. A Community should have something for everyone, while most users are highly engaged in product and tech discussions, which is and always will be the volume of engagement, but there are customer who want to celebrate their success and we welcome that!
We want to celebrate our Customer’s achievements, LM Achievements and other information that may seem “salesy”, but that is not a bad thing. There are people who come to communities to better understand a product before purchasing, so we plan to provide a lot of new types of content, sales, success, thought leadership and more in the near future!
I get it. I would sometimes get pressure (but no executive support) to put sales stuff into the community as well. I don’t disagree that it should be in the community. Just disagree that it should be the only thing above the fold. Instead of trying to appeal the 5%, give the 95% what they want and find a more creative way to appeal to the 5%. Just change the order. Or make it collapsable. Or put it in the side bar. I guess i’m combining two topics here: what should be in the community and where it should be in the community.
Bigger point here is that categories should line up with the way the 95% will be subscribing to them.
- A11eyFormer Employee
Instead of trying to appeal the 5%, give the 95% what they want and find a more creative way to appeal to the 5%. Just change the order. Or make it collapsable. Or put it in the side bar. I guess i’m combining two topics here: what should be in the community and where it should be in the community.
Update on this: I feel like a broken record, but the platform limits me on design and placement of widgets. Take a look at this page, it’s a secondary landing page I was able to create. I can add and remove widgets, still limited, but is this view more helpful? https://community.logicmonitor.com/community?
- Anonymous
For me particularly, I love that. It’s basically what i got when i pointed my ad blocker at the home page. It gets me right to the content. I don’t have to scroll down to see new stuff.
FWIW: I’d be ok if the categories widget (I think that’s the widget, right after the leaderboard in skinny mode, first full width widget after the feed) was higher up in the sidebar. Solved topics is nice, but there’s nothing actionable in there, it’s all in the past. Tag cloud could be higher. The last widget on the page (highlighted posts? suggested?) could also be moved up in the sidebar as it seems to indicate that it needs attention.
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