Forum Discussion
Thanks Guys! I’ll take the recommendations back to the team. A couple of items can speak to:
Subscribe to tags - Platform limitation but an idea was submitted to the vendor.
Customer Stories and other “from LM” topics. A Community should have something for everyone, while most users are highly engaged in product and tech discussions, which is and always will be the volume of engagement, but there are customer who want to celebrate their success and we welcome that!
We want to celebrate our Customer’s achievements, LM Achievements and other information that may seem “salesy”, but that is not a bad thing. There are people who come to communities to better understand a product before purchasing, so we plan to provide a lot of new types of content, sales, success, thought leadership and more in the near future!
I get it. I would sometimes get pressure (but no executive support) to put sales stuff into the community as well. I don’t disagree that it should be in the community. Just disagree that it should be the only thing above the fold. Instead of trying to appeal the 5%, give the 95% what they want and find a more creative way to appeal to the 5%. Just change the order. Or make it collapsable. Or put it in the side bar. I guess i’m combining two topics here: what should be in the community and where it should be in the community.
Bigger point here is that categories should line up with the way the 95% will be subscribing to them.
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