Forum Discussion
- Mike_SudingFormer Employee
Here's a screenshot of setup
- Annie_DunhamFormer Employee
Our website SLA report provides this info.
- Steve_FrancisFormer Employee
Yes, there is going to a big push on reporting in the next 4-6 months.
That's unfortunate! Can we hope for an evolution of Reports?
- Joseph_SkupniewFormer Employee
If you are trying to get an SLA for the average response times for a group of services, I am afraid that this is currently unsupported. This is definitely a good feature that I hope our product team will consider in a future release, but right now it is only possible to compute an SLA for an individual service, and not a group of services. Sorry!
Actually it is not really corresponding to my needs. Our SLA is based on time response, which must be under 8 seconds. We also need to have the average response time for the period. Here we only get error status and on the service configuration it's only possible to select values set by you. I am considering getting my values by downloading data and trying to make my own calculations but it's not really efficient.
- Joseph_SkupniewFormer Employee
We actually do now support a Website Service Overview report that is effectively an SLA report for websites (displays % of time not in alert of _ severity. Give this a shot--I do believe this will fit your needs.
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