Exclude Scheduled Downtime from SLA Reports
Could we have an option on the various SLA reports to exclude scheduled downtime?
It would allow us to give the customer and accurate SLA report, as the period that we have scheduled is exclu...
Forum Discussion
I just requested this through a ticket with LogicMonitor, they said it sounded like a great idea and that I should post it here for others to discuss...sounds like it has been discussed for at least 6 months now...I need it badly. Our clients view a dashboard with their uptime. Even though they are aware of our maintenance windows, it is still not a great picture to show them 97.2% when we have to refund them portions of their monthly fees for anything below 99.9%.
