Virtual User Group Recap: Q4 2025
A huge thank-you to everyone across AMER, APAC, and EMEA who joined us this quarter! Each region brought strong engagement, deep technical insights, and incredible community energy. Below are some highlights from each session. 🌎 AMER East User Group 🌟 MVP Spotlight: Devon Biancarelli-Milano Devon delivered highly practical insights during the session, guiding discussions on custom datasource development, scripting patterns, and scaling LM across complex environments. His experience as a hands-on engineer helped contextualize best practices for the entire group. Session Highlights ⭐ Expanded Sensor & Device Monitoring - users shared creative implementations, from water sensors to cameras, to discuss when ping checks make sense versus datasource-driven workflows. ⭐ Scripting & Custom Datasources PowerShell timeouts vs. Groovy flexibility Structuring reusable logic Building scalable checks for larger environments ⭐ Webhook Workflows - attendees discussed using webhooks to reduce polling overhead by triggering updates only when changes occur. ⭐ Dynamic Group Automation - participants shared how they automate AD credential assignments, SDT-aligned patch groups, and large-scale governance through dynamic logic. ⭐ Outage Detection - exploring how LM surfaces external service disruptions (like Cloudflare outages) through probes and service-level checks. 🌍 EMEA User Group 🌟 MVP Spotlight: Ed Jackson Ed delivered a standout customer story detailing how his company leverages LogicMonitor to run large-scale MSP operations with thousands of monitored devices, rich CMDB integration, and customer-facing insights. Session Highlights ⭐ Observability Blueprint - Ed outlined how his team monitors thousands of devices, enriches their CMDB with clean metadata, and uses LM to power services like One Insight and Service Insights. His structured workflows and governance practices strongly resonated with attendees. ⭐ Data Governance & CMDB Accuracy - expanded on maintaining consistent, automation-ready data—covering taxonomy standards, reconciliation workflows, metadata alignment, and how AI-assisted correlation supports (but doesn’t replace) human oversight. ⭐ Operational Best Practices - the group shared techniques for standardized tagging, reducing alert noise, streamlining onboarding for new business units, and using metadata-rich dashboards to accelerate troubleshooting. 🌏 APAC User Group 🌟 MVP Spotlight: Kyle Hartigan Kyle’s live demo dove into event-driven automation using LogicMonitor, N8N, and AWS Systems Manager (SSM), offering practical, copy-ready workflows that APAC attendees found immediately valuable. Session Highlights ⭐ Automation-First Mindset - attendees discussed: Remediation automation Enrichment workflows Multi-system orchestration Governance patterns (tagging, SDTs, opt-in/opt-out models) ⭐ Kyle’s AWS Automation Demo EC2 Recovery Workflow LM → N8N → AWS SSM for diagnostics + remediation Disk Cleanup Automation Automated cleanup triggered by disk-space alerts, with built-in agent checks and escalation paths. Handling Client Variability Kyle showed how tags, conditions, and LM’s AI insights prevent automation “flapping.” 🌎 AMER | Catchpoint AMA A Deep Dive Into LM + Catchpoint This AMA featured some of the most engaging Q&A of the quarter. Attendees came prepared with forward-thinking questions about how LogicMonitor and Catchpoint will work together, what the roadmap looks like, and how these capabilities can supercharge observability. ⭐ Community Callout: Outstanding Questions! The questions during this AMA were so thoughtful and wide-ranging that we compiled all Catchpoint-related questions into a dedicated FAQ blog for easy reference and ongoing learning. 👉 Read the full Catchpoint AMA FAQ Blog Key Discussion Themes ⭐ The Power of LM + Catchpoint Together - a unified view of infrastructure, applications, and the global internet, giving teams faster, more accurate diagnostics. ⭐ Monitoring Evolving Environments - strong interest in more complete coverage for: Hyper-V System Center VMM Foundry Synthetic testing ⭐ AI, Agents & Edwin AI - discussions centered on monitoring AI-driven systems, benchmarking GenAI tools, and leveraging 365 agents alongside Catchpoint intelligence. ⭐ Dashboards & Visualization - excitement around modernized dashboards and unified performance views across the internet and internal systems. ⭐ Internet Visibility Expansion - the Internet Stack Map and Internet Outages Map resonated strongly as customers explored how global internet telemetry can inform internal troubleshooting. Thanks again to everyone who joined us across AMER, APAC, and EMEA for our final virtual User Group sessions for 2025. Your engagement, questions, and shared expertise continue to strengthen the LM Community. We can’t wait to bring you even more opportunities to learn, connect, and collaborate in the new year ahead.Thank You for Joining Us at the 2025 Melbourne & Sydney User Group Meetups!
We’re wrapping up two incredible events with a big thank you to everyone who joined us at our 2025 User Group Meetups in Melbourne and Sydney! It was fantastic to see the LM community come together to share ideas, success stories, and real-world challenges. From insightful discussions to great conversations over canapés and drinks, the energy in the room truly reflected the strength and engagement of our user base. A special shoutout to our guest speakers: Karl Fraser from Chemist Warehouse (Melbourne) — for his fireside chat on scaling observability and how Edwin AI is helping teams troubleshoot smarter and faster. Laurie Street from Nine Network (Sydney) — for leading a great session on the real-world impact of AI-driven insights in complex enterprise environments. We hope everyone left feeling inspired and even more connected to the LogicMonitor community. Thanks again to all who supported, attended, and made both events so memorable. We can’t wait to see you at the next one! If you weren't able to make it to these events, join our virtual APAC User Group on December 4 at 10am Brisbane, AUS. Register here to join the conversation!Virtual User Group Recap: AMER June 2025
Our June virtual user group session brought together a smaller, conversational group of LogicMonitor users across industries, creating space for rich peer sharing around alerting strategies, dashboard customization, and roadmap interests. The session featured informal discussion, user-driven knowledge exchange, and a look ahead at monitoring needs across hybrid environments. A common theme was alert fatigue, with users exchanging ideas for reducing noise through better threshold tuning and refined escalation chains. Several participants highlighted the value of dynamic thresholds and group-level alert rules. Dashboard customization was another focus area, including strategies for balancing executive summaries with technical diagnostics and streamlining onboarding through dashboard cloning. Attendees also expressed strong interest in the LM Envision roadmap, particularly around automation for root cause analysis and integrations with platforms such as ServiceNow. Hybrid monitoring challenges were discussed as well, especially around collector placement in complex or segmented networks, and MSPs shared how they use reporting to clarify usage for clients. What’s Coming Up in the Community ⚡Product Power Hour Join us on July 22 at 10am CT for a deep dive into how monitoring your AI workloads with LogicMonitor helps provide better visibility into your IT infrastructure. ➡️ Register here 🌟LogicMonitor MVP Program Celebrating stand-out users who drive innovation, share expertise, and champion observability and AIOps. We’re seeking power users, mentors, and advocates who will contribute through events, content, feedback, and peer support. MVPs receive exclusive product insights, beta access, and community recognition. ➡️ Nominate yourself or a peer today! Applications close June 30, 2025 📚Badge & Certification Updates We're evolving our Badging & Certifications to better support your learning journey and showcase real-world expertise by shifting to hands-on, targeted, and self-paced learning badges that reflect how you use LM Envision on a day-to-day basis. Earn your Getting Started, Logs, and Collectors badges starting on June 30! ➡️ For more details, check out our Community blog post here. 🧑💻Public Class Cadence Our Training & Enablement team will be running on a regular public class cadence every month! Deploy, Configure, Manage (DCM) Turning Logs into Insights Observability User Training (OUT) Advanced Incident Management (AIM) ➡️ Read more and register here Thanks to all who joined and shared their experiences. Your input helps shape future sessions. If you're interested in speaking at an upcoming call or showcasing your monitoring approach, let us know—we’d love to feature you.User Group Virtual Recap: EMEA March 2025
Our March EMEA User Group Virtual Event brought together a vibrant group of LogicMonitor users from across the region. With a collaborative spirit and an eye on innovation, attendees shared real-world strategies, asked great questions, and explored how to make the most of LogicMonitor’s evolving capabilities. The spotlight was on UIv4 adoption and enhancements, including: Resource Explorer and instance-level filtering, making it easier to locate and manage devices Smarter workflows and increased dashboard flexibility Easier integration into existing operational models, especially for MSPs managing diverse client environments 💡 Customers like discussed how they’re rolling out LM across their estates, gaining better visibility and reducing noise in the process. The group also talked through strategies for driving internal adoption, standardizing views, and using the Logs pipeline to reduce alert fatigue. As always, your feedback is directly shaping what’s next—and your peers are an incredible resource as you take on new challenges with the platform. What’s Coming Up in the Community 🚀 1H Launch Webinar April 3 – Level Up Your IT Universe Discover the latest innovations in AI-powered observability with LogicMonitor’s next-gen features. ⚡ Product Power Hour: Logs leveled up! April 24 – April Product Power Hour Join our product leaders and trainers to walk through live demos—don’t miss your chance to see the latest in: The 3 pillars of observability AI innovations in action What’s new with Logs 🌐 Elevate Community Conference Join us at Elevate Community Conference, where innovation, expertise, and connection come together to help accelerate your IT modernization with AI-powered insights, including expert sessions, peer networking, and hands-on product learning: Dallas – April 30: Register Sydney – May 29: Register London – June 25: Register 🎓 LM Training | LIVE Available exclusively at Elevate Dallas and London — our hands-on training event kicks off Elevate with a deep dive into logs and your first official Logs Badge! Dallas – April 29: Register London – June 24: Register 🍽️ User Group Dinner Series Meet peers face-to-face to network and enjoy great conversation over a great meal - RSVP Here London – April 1 Dallas – April 29 Chicago – May 6 Nashville – May 13 💻 Virtual User Group Series Peer-led roundtables to share insights and best practices: AMER East – June 3: Register AMER West – June 5: Register EMEA – June 10: Register APAC – June 12: Register Let us know what you'd love to see in the next session. The best ideas always come from you—our community!User Group Virtual Recap: APAC March 2025
Our latest APAC User Group Virtual Event delivered an inside look at how platform optimization is evolving in real environments. One standout discussion walked through a strategic approach to alert tuning—focusing on reducing noise, improving signal clarity, and tailoring escalation policies based on context and criticality. Attendees appreciated the real-world examples of how refining escalation chains and using alert thresholds more effectively can drive faster remediation and cut down on fatigue. The session also spotlighted practical wins around improving data hygiene and visibility. By leveraging dynamic groups, property-based logic, and smarter naming conventions, teams are standardizing device organization at scale. These foundational tweaks help unlock more meaningful dashboards and reporting—without adding overhead. Several users noted how small, consistent changes across teams lead to significantly cleaner environments and clearer insights. Throughout the event, the tone was highly collaborative, with users sharing feedback, offering up playbooks, and asking thoughtful questions around automation, logs, and large-scale rollout strategies. From alert tuning frameworks to visibility improvements, the session made it clear: operational excellence starts with a strong foundation, and there’s real value in learning from how others are getting it done. What’s Coming Up in the Community 🚀 1H Launch Webinar April 3 – Level Up Your IT Universe Discover the latest innovations in AI-powered observability with LogicMonitor’s next-gen features. ⚡ Product Power Hour: Logs leveled up! April 24 – April Product Power Hour Join our product leaders and trainers to walk through live demos—don’t miss your chance to see the latest in: The 3 pillars of observability AI innovations in action What’s new with Logs 🌐 Elevate Community Conference Join us at Elevate Community Conference, where innovation, expertise, and connection come together to help accelerate your IT modernization with AI-powered insights, including expert sessions, peer networking, and hands-on product learning: Dallas – April 30: Register Sydney – May 29: Register London – June 25: Register 🎓 LM Training | LIVE Available exclusively at Elevate Dallas and London — our hands-on training event kicks off Elevate with a deep dive into logs and your first official Logs Badge! Dallas – April 29: Register London – June 24: Register 🍽️ User Group Dinner Series Meet peers face-to-face to network and enjoy great conversation over a great meal - RSVP Here London – April 1 Dallas – April 29 Chicago – May 6 Nashville – May 13 💻 Virtual User Group Series Peer-led roundtables to share insights and best practices: AMER East – June 3: Register AMER West – June 5: Register EMEA – June 10: Register APAC – June 12: Register Let us know what you'd love to see in the next session. The best ideas always come from you—our community!User Group Virtual Recap: AMER East March 2025
Our AMER East User Group Virtual Event brought together a fantastic group of practitioners for a dynamic and engaging session focused on real-world use cases, shared learnings, and practical wins. We kicked things off with a deep dive into platform operations and monitoring strategy, exploring how one team has scaled their approach to support both internal systems and customer-facing environments. The conversation highlighted how thoughtful tool use and customization can lead to smoother operations and stronger service delivery. A major highlight was the use of property-based configurations and dynamic grouping to enable faster, smarter decision-making. From quickly answering client questions to responding to critical issues like firmware vulnerabilities, the ability to surface the right data in real time is a game-changer. These capabilities have helped teams become more agile and proactive, making it easier to support both day-to-day operations and high-impact moments. We also heard a great story about internal advocacy—how one practitioner championed a shift from legacy tools to a modern platform, gaining buy-in across technical teams and leadership. It was a powerful example of how community members are not only solving problems but leading change within their organizations. The session wrapped with open discussion and idea-sharing, leaving everyone energized and full of takeaways to bring back to their teams. What’s Coming Up in the Community 🚀 1H Launch Webinar April 3 – Level Up Your IT Universe Discover the latest innovations in AI-powered observability with LogicMonitor’s next-gen features. ⚡ Product Power Hour: Logs leveled up! April 24 – April Product Power Hour Join our product leaders and trainers to walk through live demos—don’t miss your chance to see the latest in: The 3 pillars of observability AI innovations in action What’s new with Logs 🌐 Elevate Community Conference Join us at Elevate Community Conference, where innovation, expertise, and connection come together to help accelerate your IT modernization with AI-powered insights, including expert sessions, peer networking, and hands-on product learning: Dallas – April 30: Register Sydney – May 29: Register London – June 25: Register 🎓 LM Training | LIVE Available exclusively at Elevate Dallas and London — our hands-on training event kicks off Elevate with a deep dive into logs and your first official Logs Badge! Dallas – April 29: Register London – June 24: Register 🍽️ User Group Dinner Series Meet peers face-to-face to network and enjoy great conversation over a great meal - RSVP Here London – April 1 Dallas – April 29 Chicago – May 6 Nashville – May 13 💻 Virtual User Group Series Peer-led roundtables to share insights and best practices: AMER East – June 3: Register AMER West – June 5: Register EMEA – June 10: Register APAC – June 12: Register Let us know what you'd love to see in the next session. The best ideas always come from you—our community!User Group Virtual Recap: AMER West March 2025
Our latest AMER West User Group Virtual Event was packed with great energy, practical takeaways, and a strong sense of community. LogicMonitor users across the region came together to share wins, compare strategies, and get a closer look at how the new UI is streamlining their workflows. The discussion centered around getting the most out of the evolving UIv4 experience. Attendees dove into features like Resource Explorer, instance-level filtering, and dashboard enhancements—many already reporting faster troubleshooting, easier navigation, and better visibility across their environments. The community’s feedback continues to shape product direction, and it’s exciting to see how quickly that input is turning into action. Whether you're new to the UI or already taking full advantage, the message was clear: there's a lot to be excited about, and your peers are here to help you level up. What’s Coming Up in the Community 🚀 1H Launch Webinar April 3 – Level Up Your IT Universe Discover the latest innovations in AI-powered observability with LogicMonitor’s next-gen features. ⚡ Product Power Hour: Logs leveled up! April 24 – April Product Power Hour Join our product leaders and trainers to walk through live demos—don’t miss your chance to see the latest in: The 3 pillars of observability AI innovations in action What’s new with Logs 🌐 Elevate Community Conference Join us at Elevate Community Conference, where innovation, expertise, and connection come together to help accelerate your IT modernization with AI-powered insights, including expert sessions, peer networking, and hands-on product learning: Dallas – April 30: Register Sydney – May 29: Register London – June 25: Register 🎓 LM Training | LIVE Available exclusively at Elevate Dallas and London — our hands-on training event kicks off Elevate with a deep dive into logs and your first official Logs Badge! Dallas – April 29: Register London – June 24: Register 🍽️ User Group Dinner Series Meet peers face-to-face to network and enjoy great conversation over a great meal - RSVP Here London – April 1 Dallas – April 29 Chicago – May 6 Nashville – May 13 💻 Virtual User Group Series Peer-led roundtables to share insights and best practices: AMER East – June 3: Register AMER West – June 5: Register EMEA – June 10: Register APAC – June 12: Register Let us know what you'd love to see in the next session. The best ideas always come from you—our community!
