Built-in OpsGenie Integration
Hello, We currently use a third party (OpsGenie) for alerting, and currently we have a custom integration configured in LogicMonitor to send alert information to OpsGenie. Although there hasbeen significant improvements to integrations over the past few months, one feature that lacks significantly for us is a supported two way integration between OpsGenie and LogicMonitor. This would be very similar to the partnership/integration that LogicMonitor has already built with PagerDuty. As LogicMonitor releases new integration features, it tends to break current workflows with alert creation in OpsGenie. Asupported integration would give us more confidence that as LogicMonitor continues to release new features, that our alert functionality would continue to operate as expected.23Views8likes0Comments
LogicMonitor Integration with IFTTT (If This, Then That)
IFTTT is a free SaaS platform that helps you "do more with all your apps and devices" - by providing an integration point betweencommonly used services and platforms. In the following example, we're using the IFTTT Applet webhooks "trigger" to activate a Philips Hue wireless lighting "action" - blinking the lights of the connected Hue platform as a result ofa LogicMonitor alert! Other things you might be able to do with LogicMonitor alerts, through IFTTT (lots of untested possibilities!) : Change lighting colors based on alert status (red for new, green for cleared, etc.) Receive alert notificationsto connected systems like Skype,Twitter, Evernote, or Google. Play music on a connected Sonos system after triggering an alert. Turn on a connected Smart Plug like the Wemo from Belkin. The Finished Result The following tutorial assumes that you have an IFTTT account created and permissions to add an integration to your LogicMonitor account. Step 1: Log into your IFTTT account and create a new 'Applet' Step 2: Search for and choose the 'Webhooks' service. Step 3: Choose the 'Receive a Web Request' trigger. Step 4: Configure (and remember) the event name that will be recognized by the incoming webhook to trigger the event. Step 5: Configure the 'Action' that will be taken when this event is triggered in IFTTT - lots of intriguing possibilities! Step 6: Once you've added and configured the 'Action,' review the applet settings and click 'Finish' to save the Applet. Step 7: Select 'Services' from the account dropdown - we will be looking up the incoming webhook URL for our account so we know where to send our alerts. Step 8: Search for the 'Webhooks' service and select it to proceed. Step 9: Select the 'Documentation' link from the 'Webhooks' services page. Step 10: Copy the incoming Event trigger URL along with the key for your account. You will replace {event} in the URL with the one you configured above. Step 11: Moving to your LogicMonitor account, navigate to 'Settings -> Integrations' and add a new 'Custom HTTP Delivery' integration using the event name from Step 4 and theURL (with key) from Step 10 : Step 12: IFTTT allows you to include an (optional!) payload - which will show in the 'Activity Log' of the IFTTT Applet. Step 13: Test Alert Delivery and you should see output similar to below in the IFTTT Activity Log. Step 14:Save your integration, assign it to an Escalation Chain, and assign the Escalation Chain to an Alert Rule - and now we've configured a simple integration between LogicMonitor and IFTTT that could form the basis of a handful of interesting alert actions!13Views0likes1Comment
Additional Activities for HTTP Integration
We would like to have someadditional activities for integrations. Currently integrations can be triggered for the following activities: Acknowledged Cleared Escalated/De-escalated We would like the followingadditional activities: Device Added Device Deleted Service Added Service Deleted This will solve a problem that we currently have. We use the HTTP integration to post events to a key-value database (in Google Cloud Platform). Normally, the 'cleared' activity will enable us to remove events from the database.However, if a device or service is deleted then we can end up with events in the database with no matching device or service in LogicMonitor. By adding the device/service add and delete activities we could keep our key-value database in sync with LogicMonitor.7Views1like0CommentsToken for Alert Acknowledgement Comment
I would like to request the ability to utilize a token to pass the Acknowledgement Comment for an alert to a ConnectWise ticket. Ideally we would like it so that when a ConnectWise ticket's status is updated because the alert has been acknowledged in LogicMonitor, the comment set for the acknowledgement is passed and included in the ticket. Currently we are able to use the ##ALERTSTATUS## token to display the current status of the alert, but the ability to utilize the acknowledgement comment would greatly improve ticket handling. Thank you, Chris Czuhanich7Views1like3Comments
"Filter" Integration
I have at least one case where it would be handy to use an external integration in a filter-only mode. The idea is we could pass the tokens into the integration, and the integration would pass back a formatted message suitable for inclusion in an alert. In my case, the goal is to build a more powerful alert templating tool for the standard email method rather than requiring the integration also deliver alerts. One major result of this is that the integration server reliability becomes less critical -- if it is not responding, the default presentation could be used instead, for example. Hopefully that makes sense, please let me know if I can answer any questions. Thanks, Mark3Views0likes1Comment