LogicMonitor Community Guidelines
Welcome to the LogicMonitor Community! This space is dedicated to helping customers of all experience levels connect, collaborate, and grow their expertise with LogicMonitor. By participating here, you’re contributing to a stronger, smarter, and more supportive user ecosystem—and we’re thrilled to have you be part of it. These guidelines outline how to ensure our community remains a safe, valuable, and productive environment for everyone. 🎯 Our Community Purpose The LogicMonitor Community is here to help members: Exchange ideas and ask questions about the LM Envision platform and related topics Discover best practices from peers and LogicMonitor experts Engage with the Product team to learn what’s new and what’s next Build meaningful peer-to-peer relationships through helpful dialogue and shared experiences Contribute to a thriving ecosystem that supports the professional growth of all IT practitioners ✅ What’s Appropriate to Post Please use the Community to: Ask technical questions or platform how-tos Share your experience or creative LM use cases Recommend best practices or automation tips Discuss product features, roadmap feedback, or improvement ideas Find recaps of community events, webinars, or LogicMonitor programs Celebrate customer success stories and milestones ❌ Avoid posting: Irrelevant, off-topic, or repetitive content Personal or sensitive data (e.g., credentials, PII) Advertising, promotional, or third-party marketing material Trolling, harassment, or confrontational comments Explicit, graphic, or offensive material of any kind 💬 Engaging with Peers & Growing the Community We grow stronger through thoughtful participation and mutual support. Here’s how to keep the momentum going: Be kind and respectful. Assume positive intent and treat others how you’d like to be treated. Respond thoughtfully to posts—even if it’s just to say “Thanks!” or “This helped me too!” Tag others if you think they can help or have a relevant perspective. Share solutions or reference our Support Docs when applicable. 📢 Providing Feedback to Improve the Community Do you have an idea for how to improve the community? We’re listening! You can: Post your suggestions in the Community Feedback forum Tag a Community Manager in your post Email us at community@logicmonitor.com We love hearing from you! Many of our best features started with member feedback. 🚫 Violations & Escalation Path To ensure safety and respect for all members, we have a three-strike policy for handling inappropriate behavior: Strike 1 – Inform & Educate: You’ll receive a private warning explaining the guideline(s) violated and how to correct the behavior. Strike 2 – Final Warning: Continued issues will result in a second warning and temporary posting suspension. Strike 3 – Removal: Persistent or severe violations will lead to permanent removal from the community. Serious or one-time egregious behavior (e.g., hate speech, abuse, spam attacks) may result in immediate removal without warning at the discretion of the Community Team. 🙋 Need Help? If you have any questions about these guidelines or need support navigating the community: Visit the Community Welcome Hub Reach out to skydonnell or SuzanneShaw for guidance Email us directly at community@logicmonitor.com By following these guidelines, you help create a supportive, engaging, and insightful community for all LogicMonitor users. Thanks for being part of it!Best Practices Before for Posting Questions
We want to ensure you are getting the most out of your Community experience, so here are some guidelines on how and what to post to ensure you are getting the best answers! Search First: Before posting, take some time to search the community for similar discussions that might address your question. If you find related topics, include links and explain why they don't fully resolve your query when creating a new post. Stay Relevant: Our community focuses on discussions related to LogicMonitor and its functionalities. We have several different forums and groups, so please ensure your post is directly related to the topics in the forums you are posting in. Titles are crucial: Start by creating an informative and engaging title that summarizes your query or topic effectively. The title is the first thing people will see when searching, so make sure it describes your topic or question well. Provide Context: When crafting your post, include background information and context to help others understand the specifics of your question or topic. Begin by presenting the issue before delving into code. Explain how you came across the issue and any obstacles you faced. Adding Code to your post: Format code clearly. keep it concise and relevant, explain its context. Highlight specific issues, use code tags when applicable. Test code snippets before posting if you are providing a solution for others. Use the Code Block feature. Tags: When posting a question, include relevant tags for the programming language, library, and API. The system provides tag suggestions as you type, so choose appropriate tags and consider version-specific tags Engage Responsively: After posting, actively engage with comments and feedback from other community members. Be open to their insights and suggestions. Respectful Engagement: Maintain a respectful and professional tone when interacting with other community members. Everyone is here to learn and collaborate constructively. The LM Community thrives on informative and constructive discussions related to LogicMonitor. By following these recommendations, you can contribute to a vibrant and supportive community that fosters knowledge sharing and collaboration. Thank you for being part of our community!
