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skydonnell
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3 months ago

LogicMonitor Community Guidelines

Welcome to the LogicMonitor Community! This space is dedicated to helping customers of all experience levels connect, collaborate, and grow their expertise with LogicMonitor. By participating here, you’re contributing to a stronger, smarter, and more supportive user ecosystem—and we’re thrilled to have you be part of it.

These guidelines outline how to ensure our community remains a safe, valuable, and productive environment for everyone.

🎯 Our Community Purpose

The LogicMonitor Community is here to help members:

  • Exchange ideas and ask questions about the LM Envision platform and related topics
  • Discover best practices from peers and LogicMonitor experts
  • Engage with the Product team to learn what’s new and what’s next
  • Build meaningful peer-to-peer relationships through helpful dialogue and shared experiences
  • Contribute to a thriving ecosystem that supports the professional growth of all IT practitioners

✅ What’s Appropriate to Post

Please use the Community to:

  • Ask technical questions or platform how-tos
  • Share your experience or creative LM use cases
  • Recommend best practices or automation tips
  • Discuss product features, roadmap feedback, or improvement ideas
  • Find recaps of community events, webinars, or LogicMonitor programs
  • Celebrate customer success stories and milestones

❌ Avoid posting:

    • Irrelevant, off-topic, or repetitive content
    • Personal or sensitive data (e.g., credentials, PII)
    • Advertising, promotional, or third-party marketing material
    • Trolling, harassment, or confrontational comments
    • Explicit, graphic, or offensive material of any kind

💬 Engaging with Peers & Growing the Community

We grow stronger through thoughtful participation and mutual support. Here’s how to keep the momentum going:

  • Be kind and respectful. Assume positive intent and treat others how you’d like to be treated.
  • Respond thoughtfully to posts—even if it’s just to say “Thanks!” or “This helped me too!”
  • Tag others if you think they can help or have a relevant perspective.
  • Share solutions or reference our Support Docs when applicable.

📢 Providing Feedback to Improve the Community

Do you have an idea for how to improve the community? We’re listening! You can:

We love hearing from you! Many of our best features started with member feedback.

🚫 Violations & Escalation Path

To ensure safety and respect for all members, we have a three-strike policy for handling inappropriate behavior:

  1. Strike 1 – Inform & Educate: You’ll receive a private warning explaining the guideline(s) violated and how to correct the behavior.
  2. Strike 2 – Final Warning: Continued issues will result in a second warning and temporary posting suspension.
  3. Strike 3 – Removal: Persistent or severe violations will lead to permanent removal from the community.

Serious or one-time egregious behavior (e.g., hate speech, abuse, spam attacks) may result in immediate removal without warning at the discretion of the Community Team.

🙋 Need Help?

If you have any questions about these guidelines or need support navigating the community:

By following these guidelines, you help create a supportive, engaging, and insightful community for all LogicMonitor users. Thanks for being part of it!

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