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Dominique's avatar
Dominique
Icon for Advisor rankAdvisor
2 years ago
Solved

system.info missing in the Info on a device

Hello,

I have the system.info =~ “Integrated Lights-Out 4 255 Aug 1 6 2017” on 3 machines but it is missing on 2 other machines. What do I miss in the process to get the system.info appearing on the info for a device and get populated ?

I checked the SNMP Services on each machine and the Security Tab is identical with the “Accepted community names” as well as the list of IPs in the “Accept SNMP packets from the  hosts”.

What did I miss?

Thanks,

Dom

windows
  • Kwame_A's avatar
    Kwame_A
    2 years ago

    Hi Dominique,

    What do I miss in the process to get the system.info appearing on the info for a device and get populated ?

    System.sysinfo is collected as part of our basic system information discovery process. 

    When a resource is added into monitoring, LogicMonitor immediately runs a series of basic queries to determine basic system information about the resource

    We run 4 queries to determine this system information (WMI, SNMP, XenServer, and ESX).

    Basic system information discovery also runs (1) once every 24 hours to rediscover properties for resources that have previously responded to any of the above query types, (2) whenever properties are updated on a resource, and (3) upon manual initiation of Active Discovery for the resource.

    Reference article:

    https://www.logicmonitor.com/support/devices/adding-managing-devices/device-properties

    Might be best to submit a support ticket for us to take a closer look.

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  • Kwame_A's avatar
    Kwame_A
    Icon for LM Conqueror rankLM Conqueror
    2 years ago

    Hi Dominique,

    What do I miss in the process to get the system.info appearing on the info for a device and get populated ?

    System.sysinfo is collected as part of our basic system information discovery process. 

    When a resource is added into monitoring, LogicMonitor immediately runs a series of basic queries to determine basic system information about the resource

    We run 4 queries to determine this system information (WMI, SNMP, XenServer, and ESX).

    Basic system information discovery also runs (1) once every 24 hours to rediscover properties for resources that have previously responded to any of the above query types, (2) whenever properties are updated on a resource, and (3) upon manual initiation of Active Discovery for the resource.

    Reference article:

    https://www.logicmonitor.com/support/devices/adding-managing-devices/device-properties

    Might be best to submit a support ticket for us to take a closer look.

  • Amr's avatar
    Amr
    Icon for LM Champion rankLM Champion
    2 years ago

    Hi Dominique,
    So the collector runs snmpget against the following OID 1.3.6.1.2.1.1.1.0 to get sysinfo on the devices its monitoring. If that call wasn’t successful for some reason, that can cause the system.sysinfo property not show up on the resource properties under Info tab.

    You can run the below snmpget via collector debug to test.
    !snmpget <IP/Hostname> 1.3.6.1.2.1.1.1.0
    Run help !snmpget to get the available options for the snmpget command
    Adding collector debug console usage article in the documentation for reference: https://www.logicmonitor.com/support/collectors/collector-troubleshooting/using-the-collector-debug-facility

    If the above snmpget had a successful response, then its possible that the basic system discovery hasn’t been triggered yet. You can manually run active discovery on a device by navigating to Resources > Find the resource in question > click on the blue drop down next to the manage button > click on Run active discovery. This may get the system.sysinfo property to be populated if that was the case.
    If the query failed, it could be due to many reasons such as:
    - Bad credentials set in device properties, SNMP properties are listed in the following article for reference https://www.logicmonitor.com/support/getting-started/advanced-logicmonitor-setup/defining-authentication-credentials#protocol-snmp
    - Collector host is missing access to the SNMP port on the monitored device (default port is 161)
    - Missing access on specific OIDs on the device
    The below article goes over troubleshooting of general SNMP data collection that might be helpful.
    https://www.logicmonitor.com/support/monitoring/os-virtualization/troubleshooting-snmp
    Feel free to submit a support ticket to get further assistance if needed
    https://www.logicmonitor.com/support/about-logicmonitor/customer-support/get-support-resources