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Re: LM Integration with FreshService Alert Management Module
@MaddyM We didn't have any issues when setting up our integration. The set-up process was pretty straightforward. We were sending the alerts to Fresh Service which was set up to use the JSON web hook delivery out of the box.201Views0likes0CommentsRe: LM Integration with FreshService Alert Management Module
@Stuart Weenig We are currently using the HTTP integration. This works but is largely dependent on what we can pull out of Logic Monitor and send to Fresh Service via the JSON file. Some things we are trying to enhance is location and time zone based alerts. For example, we have some equipment at third party logistics facilities that rely on their internet connection. If those resources go down, we don't want alerts at 2am when there's nothing we can do. I think some of this is would be done in Logic Monitor and not Fresh Service. We're just trying to see what should be set and on what side of the fence.233Views0likes0CommentsLM Integration with FreshService Alert Management Module
Hello, We are looking to enhance our usage of Logic Monitor by tying it into the Alert Module within Fresh Service. First, is there anyone here who also uses Fresh Service and the alert module? I'd like to chat and see if we can collaborate. Second, any general recommendations for integrating Logic Monitor with an external ticketing tool? Specifically, we are looking to keep the noise down by only creating tickets based on a particular severity, for particular assets, and at particular times. If there is anything you can provide that would be helpful.559Views2likes7Comments