MaddyM
Joined 3 years ago
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Re: docusign health monitoring
Thanks @LMjosephBrett . This might be a silly question but for this to work does the url site have to have status in it? There are other vendor status sites that we would potentially be interested in adding but the site is companyname.update.com or updates.companyname.com17Views1like0CommentsRe: Verifying SSO Login Webcheck
Thank you For the response @Stuart Weenig ! I have a ticket open with LM support on testing SSO login to my portal with a webcheck. For FreshService I have been asked to verify that the site can be reached and that logging in via SSO is working. When I try to go my account dashboard, my homepage, in FreshSerivce I am redirected to a Microsoft login page where I enter my credentials and then I am successfully taken back to my homepage. So I believe I am stuck with the harder of the two options for a webcheck? Can you clarify which url would need to go in which step? Would step one be the redirected login url and then step two would be the homepage/dashboard configured with something that should appear on the page or http 2xx code?52Views1like0CommentsRe: Verifying SSO Login Webcheck
I’m also working on configuring a webcheck to verify successful login to the companies LM portal with SSO. Here is a screenshot from the developer tools. I thought I would use data from the first entry under the Name row with checking the follow redirect and authentication required box and then entering account credentials with SSO access but it fails.27Views1like0CommentsRe: Verifying SSO Login Webcheck
This is my first time creating any kind of web check, so I’m not exactly sure what you’re asking. I have tried adding the step url and then checked the follow redirect box and have tried adding the redirect url as a separate step in the webcheck. In both of those configurations I checked the authentication required and entered credentials of a domain account that has access. Those steps are successful but I’ve been told to actually verify login worked I need to add something that appears on the homepage after a successful login in the response field. It’s after I configure that step that it fails.62Views1like0CommentsVerifying SSO Login Webcheck
Does anyone have any information or documentation on how to verify SSO login using a web check in the LM portal? I’ve reached out to support and have been told it’s as simple as just checking the authentication required box in the web check setting, entering valid credentials and then configuring the response to look for something that loads on the page but so far that hasn’t been working for me. Is more required or could the redirects be causing issues? I’m just hoping to gather some more information. We’re trying to verify login to our ticketing system, which is FreshService if anyone has configured something similar.269Views15likes8CommentsRe: LM Integration with FreshService Alert Management Module
Hi @SWalker we reached out to fresh service support and got everything working. Now we’re working on trying to customize the subject line of the tickets that are being generated. By default it seems to be pulling the entire alert message into the subject line which isn’t really what we want.145Views0likes0CommentsRe: Basic Freshdesk Integration
Hi @Antony Hawkins , I’m working on using the custom http delivery to integrate FreshService with LM and am running into the following error whenever I try to test my alert: {"code":"not_authorized","message":"You are not authorized to access AMS"} Did you see this error at all when you were configuring your integration? According to the Fresh Service documentation a LM username and password should be used in the integration credential fields. We have SSO set up in both systems and I’ve tried several LM accounts that also have access to create tickets in FreshService but continue to receive the error. I’ve reached out to FreshService support but I’m not having much luck.108Views0likes0CommentsRe: LM Integration with FreshService Alert Management Module
@SWalker I’m working on the HTTP integration and am running into the following error when I try to test the alert: {"code":"not_authorized","message":"You are not authorized to access AMS"} Did you experience this issue at all when you were setting it up? I thought it might be a issue with the username and password but the account I’m using has permissions to create fresh service tickets and has access to the LM portal.166Views0likes0CommentsMonitor version of Java
Is there a way to monitor the version of Java currently installed on a server? There is a group of Windows servers that host software that requires a certain version of Java to be installed. Java getting updated has caused issues, I was curious if there was a way for LogicMonitor to see what version is installed and to notify if that changes.Solved360Views13likes13Comments