Jason_Clemons
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ServiceNow Integration creating Incident Tasks?
Hi all - We have functional ServiceNow integrations working on creation/updating/resolving incident tickets well, but we would like to add Incident Tasks to a ticket at the point of escalation. Has anyone been able to configure something similar using the integration? I know it can be done via email sent to SNow, but I'm trying to see if there's a more integrated solution. If I'm not mistaken, Incident Tasks are on a different table in SNow than Incidents, so it may require a tweak to the API rather than just the JSON payload.148Views0likes1CommentRe: Example script for automated alert actions via External Alerting
This is great, thanks Kevin! Do you know if there would be a way of pulling the wmi.user and pass into the script here to be able to do things like restarting services and whatnot? I have a pre-existing PS script that uses a different file for the creds, but if I could work it into the settings LM has built in, that would be great.171Views1like0CommentsRe: Accessing the LogicMonitor REST API with Postman and LMv1 API Token Authentication
Hoping someone can help me out here. Using Postman, I've been able to get it working fine for individual GETs no problem. My issue comes up with trying to work with flows. I've got a simple chain that is intended to go through the list of devices and get specific Device Alert Settings, as below: The first request (getting the list) works fine. The second request comes back with 401 Auth failed. Looking in the console, it appears to be due to flows not being allowed to update environment variables, so it's not correctly updating the auth variable as the pre-req script can't do it. Is there a known way of working around this restriction? I've tried rewriting the header in the specific request's pre-request script to no avail.29Views0likes0Comments