Forum Discussion

Jason_Clemons's avatar
5 hours ago

ServiceNow Integration creating Incident Tasks?

Hi all -

We have functional ServiceNow integrations working on creation/updating/resolving incident tickets well, but we would like to add Incident Tasks to a ticket at the point of escalation. Has anyone been able to configure something similar using the integration? I know it can be done via email sent to SNow, but I'm trying to see if there's a more integrated solution. If I'm not mistaken, Incident Tasks are on a different table in SNow than Incidents, so it may require a tweak to the API rather than just the JSON payload.

1 Reply

  • Hi Jason_Clemons​.  Can you elaborate a little more?  At what point are you wanting the task created?  The first thing that comes to mind is setting up a business rule in ServiceNow to trigger from a certain action regarding the incident.