Jason_Clemons
Neophyte
5 hours agoServiceNow Integration creating Incident Tasks?
Hi all -
We have functional ServiceNow integrations working on creation/updating/resolving incident tickets well, but we would like to add Incident Tasks to a ticket at the point of escalation. Has anyone been able to configure something similar using the integration? I know it can be done via email sent to SNow, but I'm trying to see if there's a more integrated solution. If I'm not mistaken, Incident Tasks are on a different table in SNow than Incidents, so it may require a tweak to the API rather than just the JSON payload.