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Jason_Clemons's avatar
Jason_Clemons
Icon for Neophyte rankNeophyte
11 hours ago

ServiceNow Integration creating Incident Tasks?

Hi all - We have functional ServiceNow integrations working on creation/updating/resolving incident tickets well, but we would like to add Incident Tasks to a ticket at the point of escalation. Ha...
RickRod's avatar
RickRod
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7 hours ago

Hi Jason_Clemons​.  Can you elaborate a little more?  At what point are you wanting the task created?  The first thing that comes to mind is setting up a business rule in ServiceNow to trigger from a certain action regarding the incident.