Windows server CPU data collection issue-Error code 0x00000261

Question

I am facing issue to collect windows server CPU data,here is the error message,The script failed, elapsed time: 41 seconds - java.io.IOException: winproxy return status=0x00000261 errmsg=Process the request timeoutjava.lang.RuntimeException: java.io.IOException: winproxy return status=0x00000261 errmsg=Process the request timeoutat com.logicmonitor.groovy.objects.BaseWrapper.invoke(BaseWrapper.java:124)at com.logicmonitor.groovy.objects.lang.ScriptWrapper.run(ScriptWrapper.java&nbsp;can anyone share the solution?

mike_moniz · Answer

I would suggest going thru the LM WMI troubleshooting guide at https://www.logicmonitor.com/support/monitoring/os-virtualization/troubleshooting-wmi . Try using WMI outside of LM, both locally on the server you are trying to monitor and from the server that is running the collector software. Note any firewalls or internal routing that might be interfering between the Collector server and the other Windows server.

stevenzhang · Answer

this issue got fixed after I use service ID to run LM service on collector servers, no sure why

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Windows server CPU data collection issue-Error code 0x00000261

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