Forum Discussion

CaseyW's avatar
CaseyW
3 years ago

Routing error/critical alerts to a ticketing system

I tuned all of my alerts just how I want them, and now that I am ready to fully implement LM into our enviornment, I am working on creating alert rules. I ran into a problem. Using the Ping Loss Pe...
  • Mike_Moniz's avatar
    Mike_Moniz
    3 years ago

    You can try creating an overriding rule above the normal rule that NoEscalates warning alerts.

mnagel's avatar
mnagel
Icon for Professor rankProfessor
3 years ago

Yeah, that's how we've had to do it forever -- you have to create two rules to get error & critical since you still cannot select multiple severities in one rule (first matches warn with noescalation and second matches all).  Made unnecessarily more annoying since alert rules are one of the random parts of the UI where you cannot clone.