Forum Discussion

CaseyW's avatar
CaseyW
3 years ago

Issue with the "Company" field in ServiceNow integration setup

Hello, I am having an issue while setting up my Incident Mgmt integration with ServiceNow. I am able to generate the API key, and authenticate using an account created in ServiceNow. When I g...
CaseyW's avatar
CaseyW
3 years ago

When I type in my credentials and select "authenticate" , the authentication section of the wizard collapses and lets me continue on to the next section of the wizard. Im assuming that this means authentication works because if I type in invalid credentials, a popup tells me my credentials are incorrect. I reached out to support and they have escalated the issue so hopefully we see some movement soon!