David_Bond
Professor
ProfessorCommunity Forum request: Bug Reports
To stop me flooding this channel with bug reports, please create a Bug Reports channel.
mray SuzanneShaw
Forum Discussion
mray
LM Conqueror
LM ConquerorSounds like we're talking two different things: bugs and product feedback
I'm actually no longer in Support, but even so, I do still believe legit bugs should go through the proper support channels (i.e. support ticket/chat). That said, I do think this community can, and should, be used as a first line defense with troubleshooting and sharing ideas for solving issues.
Feedback on the other hand, I believe should be made much more public. This could mean here in this community or some other customer facing feedback portal, where users can vote on features.
pgordonAdvisor
I think both can be at least semi-public. Once logged in, you can see pretty much any bugs Cisco has a case for, what software versions are impacted, how many open cases for that issue there are, a status, and the last time the bug was updated. Sometimes it's just nice to know if anyone else is having an issue or if there are other details to check for before submitting a support request.
I also would love to the sort of public feature request set up like Microsoft or other companies have up. If LM is looking to their customers for what features they should be prioritizing, this seems like a good way to do it. Having it all public can lead to some productive conversations or even better ideas/requests. Personally, I've forgotten what I've submitted as feature requests at this point (versus what I've thought about and forgot to submit) and it would be nice to go see them somewhere that I can't lose them- David_Bond
Sorry mray, but I disagree on bugs. The bugs are already public. We can all see them (and must suffer them every day). Microsoft, Cisco, Atlassian etc. all do feature/bug management in public.
Security bugs should be handled differently, of course.
