Forum Discussion

grantae's avatar
4 years ago

Rate Limit Throttle Message Disable

"If the number of alerts delivered to the chain’s initial stage exceeds the rate limit, then a throttle message is sent to the individuals assigned to that stage. The message states that the number of alerts has exceeded the throttling level. From this point forward, alerts will be escalated to subsequent stages in accordance with your chain’s configuration. Throttle messages, however, will not be escalated and will continue to be sent to the first stage."

We have it set up that an email is sent to our ticketing system to open a ticket for Critical alerts. Turns out that the throttle message opens a ticket too. Is there a way to disable the throttle message?

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