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RickRod's avatar
RickRod
Icon for Neophyte rankNeophyte
10 months ago

Plugin update for LogicMonitor to ServiceNow Integration

Hello,

Our ServiceNow Admin recently upgraded our ServiceNow Dev instance to the newest release ( Washington DC).

https://docs.servicenow.com/bundle/washingtondc-release-notes/page/release-notes/family-release-note...

While attempting to retest the LogicMonitor to ServiceNow integration, we learned the LogicMonitor plugin appears to be incompatible with the latest version:

Does anyone know if this will be addressed?

Thanks.

integration
ServiceNow
  • Kwame_A's avatar
    Kwame_A
    9 months ago

    @RickRod I have confirmed that we are planning to test LogicMonitor applications for Washington DC in the next development cycle. Any plans to release the applications would be after testing. As of now, we haven't yet certified the apps for the SNOW Washington DC release. 

    From what I gather, the SNOW Washington DC version, is early access and is not scheduled to be fully released until Q2 this year. Keep in mind that the Early Access version may not be technically supported by most vendors.

  • Kwame_A's avatar
    Kwame_A
    Icon for LM Conqueror rankLM Conqueror
    9 months ago

    @RickRod 

    Any notice of an update to our ServiceNow application should be posted within a release note. With each platform version update, there are notes indicating the included updates and fixes. This includes new LogicModules, updates to LogicModules, other useful information.

    https://www.logicmonitor.com/release-notes

  • RickRod's avatar
    RickRod
    Icon for Neophyte rankNeophyte
    9 months ago

    @Kwame A  Thanks for your response.  This was extremely helpful to me.  I think for now, I’ll postpone my release until the updated plugin has been released.  Our ServiceNow team is on a tight schedule and I don’t want to jeopardize their timeline.

    Will there be any official notification sent when the application has been released or is there a link I can browse?  Should I check back here?

  • Kwame_A's avatar
    Kwame_A
    Icon for LM Conqueror rankLM Conqueror
    9 months ago

    @RickRod I have confirmed that we are planning to test LogicMonitor applications for Washington DC in the next development cycle. Any plans to release the applications would be after testing. As of now, we haven't yet certified the apps for the SNOW Washington DC release. 

    From what I gather, the SNOW Washington DC version, is early access and is not scheduled to be fully released until Q2 this year. Keep in mind that the Early Access version may not be technically supported by most vendors.

  • RickRod's avatar
    RickRod
    Icon for Neophyte rankNeophyte
    10 months ago

    Thanks @Kwame A .  Good Info to know.  I’ll be on the lookout for an updated response.

  • Kwame_A's avatar
    Kwame_A
    Icon for LM Conqueror rankLM Conqueror
    10 months ago

    Hi, @RickRod 

    Thanks for sharing this information. For a topic like this it’s useful to submit a Support Ticket so we can evaluate what changed and work on development to support those changes.

    I have shared this post with our ServiceNow team. Perhaps, we are already aware of the changes needed to get up to spec.