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asikarwar's avatar
asikarwar
Icon for Neophyte rankNeophyte
2 months ago
Solved

Non-Administrator Users Unable To Manage Resource Threshold

Hello, Can someone please help with a simple question. How can I enable a user to manage Alert Thresholds at the resource level without granting them the Administrator Role? We attempted to create...
security
  • Joe_Williams's avatar
    Joe_Williams
    2 months ago

    Ok just to verify, you have effectively what is below setup?

    Resources Section
    * Customer A
    * Customer B
    * Customer C

    Roles Section
    * Engineers
    * Technicians
    * Admins

    Then for the specific role, lets say Technicians in this example, you are granting Manage to the role for the Customer B Resource folder? Then you are attempting to make an adjustment to an instance threshold to a device under the Customer B Resource folder?

    If that is the case, theoretically you are properly setup. Try using an incognito window in case some weird caching is happening.
    Other then Config Backups, LogicMonitor is in inclusive permission system so it should just work like that.

Joe_Williams's avatar
Joe_Williams
Icon for Professor rankProfessor
2 months ago

OK, first, the Settings / Alert Settings won't affect what you are trying to accomplish at all. That is purely to control the backend section of LogicMonitor for alert delivery.

We grant a specific role the ability to adjust thresholds. Generally LogicMonitor is graceful with overlapping roles, but I would verify that the users impacted in question are not in more then 1 role.

Also all things with LogicMonitor support, have you tried it in the new UI yet?