Forum Discussion

Kerry_DeVilbiss's avatar
Kerry_DeVilbiss
Icon for Employee rankEmployee
6 years ago

LogicMonitor Custom HTTP Integrations

In a little bit of a low profile announcement, we released the ability to import and export Custom HTTP integrations in LogicMonitor v.118! Using the collective available knowledge, I've sanitized a...
custom http
integrations
Joe_Williams's avatar
Joe_Williams
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3 months ago

ServiceNow would simply be a post to the incident table. You need to cover whatever fields are required in your instance. This ServiceNow documentation page gives you some info.

network7's avatar
network7
Icon for Neophyte rankNeophyte
2 months ago

Hi Joe, we used this JSON script.

 

{ "description": "Group: ##GROUP##\nHost: ##HOST##\nSeverity Level: ##LEVEL##\nAlert ID: ##ALERTID##", "caller_id": "##servicenow.user##", "alertid": "##ALERTID##","severity":5, "internalid": "##INTERNALID##", "host": "##HOST##", "instance": "##INSTANCE##", "level": "##LEVEL##", "status": "##ALERTSTATUS##", "datasource": "##DATASOURCE##", "eventsource": "##EVENTSOURCE##", "type": "##ALERTTYPE##", "datapoint": "##DATAPOINT##", "value": "##VALUE##", "threshold": "##THRESHOLD##", "start": "##START##", "finish": "##FINISH##", "duration": "##DURATION##", "host_ci": "##sn.sys_id##", "instance_ci": "##sn.instance.sys_id##", "company": "##sn.company##", "body": { "message": "##MESSAGE##" } }

it works, I just need to tweak it to add the Source , node, etc.

  • network7's avatar
    network7
    Icon for Neophyte rankNeophyte
    2 months ago

    Joe, have you seen this type of config before?

    • Joe_Williams's avatar
      Joe_Williams
      Icon for Professor rankProfessor
      29 days ago

      We don't hit the incident table directly ourselves. We hit a custom table that then runs some business rules. But here is an example of one of the payloads we send.

      { "u_short_description":"##HOST## - ##ALERTID## - ##DSNAME## - ##INSTANCE## - ##DATAPOINT##", "u_comments":"\n[code]<b>Group:</b>[/code] ##system.staticgroups##\n[code]<b>Severity Level:</b>[/code] ##LEVEL##\n[code]<b>Device:</b>[/code] ##HOST##\n[code]<b>IP:</b>[/code] ##system.hostname##\n[code]<b>DataSource:</b>[/code] ##DSNAME##\n[code]<b>Instance:</b>[/code] ##INSTANCE##\n[code]<b>Instance Description:</b>[/code] ##DSIDESCRIPTION##\n[code]<b>DataPoint:</b>[/code] ##DATAPOINT##\n[code]<b>Value:</b>[/code] ##VALUE##\n[code]<b>Threshold:</b>[/code] ##THRESHOLD##\n[code]<b>Description: </b>[/code] ##DPDESCRIPTION##", "u_work_notes": "\n[code]<b>Alert ID:</b> <a href='##ALERTDETAILURL##' target=_blank>##ALERTID##</a>[/code]\n[code]<b>Device:</b> <a href='##DEVICEURL##' target=_blank>##HOSTNAME##</a><br><br>##servicenow.alertinfo##[/code]\n[code]<b>Collector:</b> ##AGENT_DESCRIPTION##", "u_source":"LogicMonitor", "u_alert_status":"##ALERTSTATUS##", "u_alert_level":"##LEVEL##", "u_event_type":"##INSTANCE##", "u_device_sys_id": "##sn.sys_id##", "u_cmdb_ci":"##HOST##", "u_company_sys_id": "##servicenow.company_sys_id##", "u_assignment_group":"##servicenow.assignmentgroup##", "u_urgency":"2", "u_state":"1", "u_impact":"2", "u_platform_internal_id": "##ALERTID##", "u_datasources": "##DSNAME##", "u_instance": "##INSTANCE##", "u_datapoint": "##DATAPOINT##", "u_alert_level": "##LEVEL##", "u_alert_value": "##VALUE##", "u_alert_threshold": "##THRESHOLD##", "u_alert_status": "##ALERTSTATUS##", "u_source_instance": "ClientPortal" }