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Cole_McDonald's avatar
Cole_McDonald
Icon for Professor rankProfessor
23 days ago
Solved

Connectwise Integration Documentation Missing Step

There is a need to add a step to the Integration Docs (We're doing Connectwise, but I'm sure others need it as well)... https://www.logicmonitor.com/support/connectwise-integration

It doesn't state that the escalation time in the alert rules that push to it should be set to "0" where possible to prevent over aggressive updates across the API from occurring.

It is stated in the Alert Rule Documentation but isn't stated where the activity it ultimately effects is performed.

Support recommended I use the Feedback option in the support sidebar... but that's blackhole with no feedback channel, so I'm posting it here instead.

  • emcgowan's avatar
    emcgowan
    13 days ago

    Thanks for the feedback Cole_McDonald​ . Agreed it would be helpful to have this guidance directly in the integration docs. I'll work with our team to update that.

1 Reply

  • emcgowan's avatar
    emcgowan
    Icon for Product Manager rankProduct Manager
    13 days ago

    Thanks for the feedback Cole_McDonald​ . Agreed it would be helpful to have this guidance directly in the integration docs. I'll work with our team to update that.