Forum Discussion
Anonymous
9 months agoThat said, the ##EXTERNALTICKETID## field is a list, not a string. So it would need to be something more like ##EXTERNALTICKETID.SERVICENOW.TICKET## or ##EXTERNALTICKETID.SERVICENOW.INTEGRATION##.
Being able to put have a display name shouldn't be part of the token, but part of the dashboard configuration. When adding the column, being able to put something like ##EXTERNALTICKETID.SERVICENOW.TICKET##Ticket No.## when adding the column would be great. That way the same field can have different names depending on where it's being used.
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