Hey Stuart,
Thank you for the input on this, it's much appreciated!
Acknowledging an alert in LM does associate the alert with the AutoTask ticket creating that 1 to 1 ratio. My team generally further acknowledges additional alerts to that same ticket, so you will have possibly one ticket with a multitude of alerts associated with it.
These additional alerts acknowledged are related - For example ... T20200213.XXXX ... has Host Status, PingLoss alerts associated to the ticket for 3 or 4 different WiFi Access Points.
Excuse my attempt at a bad ascii picture of the planned app itself:
x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x
x -tickets in your inbox- / associated alerts cleared? x
x T2020XXXX.XXXX cleared x
x T2020XXXX.XXXX active x
x T2020XXXX.XXXX cleared x
x T2020XXXX.XXXX cleared x
x T2020XXXX.XXXX cleared x
x T2020XXXX.XXXX active x
x <update button here> x
x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x
So the contents of the window would be your list of tickets assigned to your username above, with the state of the associated alerts on the right to each ticket. Say one active alert is enough to keep it flagged as `active`
Hopefully this functionality doesn't already exist somewhere in LM's frontend GUI! :)/emoticons/smile@2x.png 2x" title=":)" width="20">
