Forum Discussion

venkat's avatar
venkat
Icon for Neophyte rankNeophyte
29 days ago

Email Alerting

Hi All,   Is there any way we can supress the email Alerts i am getting he same email alerting every time the Alert rule runs i want only one email when the Alert is triggered and no email till the...
  • Stuart_Weenig's avatar
    Stuart_Weenig
    29 days ago

    Having the 1st stage blank means that the 2nd stage won't go active until the escalation interval. It automatically inserts an X minute delay before emails go out. 

    As mentioned, if the third stage is blank, you shouldn't be getting repeat emails for the same alert. What has support said?

  • venkat's avatar
    venkat
    23 days ago

    It is working as expected with stag1 & Stage 3 as blank took some time to have the changes updated.

Lewis_Beard's avatar
Lewis_Beard
Icon for Expert rankExpert

Assuming I am understanding your basic ask in your first sentence, you can set the Alert Rule itself to have an Escalation Interval of "0" (zero) which makes it only send the alert one time to the first stage in the escalation chain, and there should be no repeats, and no escalation unless manually escalated from the alert itself. So you can do a "one-and-done" alert in this way.

But your stages with 1 & 3 being blank, I cant quite follow the purpose of that, so I can't speak to that.

https://www.logicmonitor.com/support/alerts/alert-delivery/alert-rules

 

Stuart_Weenig's avatar
Stuart_Weenig
Icon for Mastermind rankMastermind
29 days ago

Having the 1st stage blank means that the 2nd stage won't go active until the escalation interval. It automatically inserts an X minute delay before emails go out. 

As mentioned, if the third stage is blank, you shouldn't be getting repeat emails for the same alert. What has support said?

  • venkat's avatar
    venkat
    Icon for Neophyte rankNeophyte
    23 days ago

    It is working as expected with stag1 & Stage 3 as blank took some time to have the changes updated.