Forum Discussion

ldoodle's avatar
ldoodle
Icon for Advisor rankAdvisor
11 months ago

Domain joined collector polling non-domain joined device

Hi, I’ve been trying to resolve this for a few days now but no luck from an LM pov. Collector is domain joined Veeam server not domain joined I’ve been through all the config. guides for WMI, DCO...
Mike_Moniz's avatar
Mike_Moniz
Icon for Professor rankProfessor
11 months ago

I have a forum post on various issues with non-domain joined and/or non-admin monitoring users at

https://community.logicmonitor.com/product-discussions-22/how-wmi-dcom-rpc-and-uac-effect-access-to-remote-window-systems-for-monitoring-2841

that might be useful to look at. Is the local user you setup local admin? Might want to try that, even if it’s just for a test.

Also try using the IP address in LM instead of the fqdn (or vica versa). If the reverse dns/ptr record for the veeam server is wrong, wmi will reject using the fqdn.