Neophyte
Just add your recipient group to the escalation chain stage the cw integration is in.
Having a different alert message won't be doable.
NeophyteIn order for this to work the way I am imagining; I can clone the current escalation chain integration and add recipients as the recipient group created. Also, can the users just have notifications sent without the option of setting SDT or acknowledged?
You can clone the escalation chain so that you can have one with people CC'd and one without. But each alert rule can only point to one escalation chain.
Whether or not LM emails out the notification when the alert clears, or when it's acknowledged or enters SDT, that is determined by the alert rule. It's a checkmark near the bottom of the rule definition.