Forum Discussion

Drew_Hawkins's avatar
Drew_Hawkins
Icon for Neophyte rankNeophyte
2 years ago

Customer Support a Dumpster Fire

Went to create a support ticket, which has to be done on a different website and portal login. Clicking the "GET SUPPORT" button opens an AI chat with the intelligence of a toddler who just drank a r...
Cole_McDonald's avatar
Cole_McDonald
Icon for Professor rankProfessor
2 years ago

I've brought this up to our account rep as well... I don't need the bot to search the KB for me... I can do that bit.  So I just use it to "Open a Support ticket"... apparently, "Talk to an Engineer" may help get to a human as well... but as a search front end for the KB... It's ok at finding pertinent articles.