Forum Discussion

lucjad's avatar
lucjad
Icon for Neophyte rankNeophyte
2 months ago

Collector Server on Azure VM

I have Collector Server Installed on Virtual machine in Azure. I added Collector successfully to Logic Monitor. I can't add other 3 servers. Collector can't communicate with other hosts. Here is the ...
lmproduct
lucjad's avatar
lucjad
Icon for Neophyte rankNeophyte
2 months ago

I am not using LMCloud. It's not Cloud Collector. I am not monitoring Cloud Services. It's the Collector that is installed on Azure VM but we are monitoring it from normal perspective as we would normally monitor Collector on Windows Server not Cloud Collector. Hope that makes sense. 

I went to Collector Server and tried to ping these 3 servers I am trying to add to Logic Monitor but Ping-100% loss. In Azure I have to use psPing- and it was installed on all servers- Ping was 0% loss. 

Collector is installed. Added to logic monitor. When I try to add other 3 servers that are on different vnets- I am getting errors. Collector is not able to communicate with other devices for some reason. Firewall was checked. All ports are enabled. Permissions are set up.

I added one device but Host Status and Ping have critical errors. That means there is not connectivity between Collector and this device. 

After checking logic monitor documentation I see that it mentions: There must be at least one collector per CSP account, one per region, and one per VPC. 

Does that mean I need 1 Collector per vnet??





  • Mike_Moniz's avatar
    Mike_Moniz
    Icon for Professor rankProfessor
    2 months ago

    Technically it does not sound like you need multiple collectors, but your collector server needs to be able to directly reach all the systems you want to monitor.

    I went to Collector Server and tried to ping these 3 servers I am trying to add to Logic Monitor but Ping-100% loss. In Azure I have to use psPing- and it was installed on all servers- Ping was 0% loss.

    Sorry, I'm confused on this statement. When when you run normal ping.exe it is 100% loss but if you use psPing.exe (in TCP mode?) it is 0% loss? LogicMonitor itself will use normal icmp-based ping for it's Ping check. How about other kinda access like RDP/SSH from the collector?

    If you are logged into the Collector server and it's not able to reach the other vnet servers at all, then it sounds like you have an Azure networking/peering issue that is separate from any LogicMonitor issue. Or perhaps there is a firewall (like Windows Firewall) running on those servers that is blocking access from the collector.