Can LM update ConnectWise Manage tickets?
For more than a year, I've gone back and forth with LM support about LM's seeming inability to update CWM tickets instead of creating a new ticket every time a datapoint's status flaps.
LM su...
Forum Discussion
Mike, thank you for taking the time to patiently illustrate what's going on. It certainly helped me and I think it will help others.
QuoteSo you can customize the "flapping timeout" (for lack of a better name) by changing the Alert Clear Interval. One possible problem is that this is a per-DataPoint option and not system wide.
Man, I wish that was a system-wide option!
QuoteNow perhaps you prefer LM to just keep using the same ticket, regardless of delay between flapping...
Yes! Yes, I do!
It would seem that if LM had logic like the below, we could approximate a solution to the flapping issue:
if threshold crossed and $datapoint.$alerthasbeenraised = false then raise alert and set $datapoint.$alerthasbeenraised = true
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Can you help me reconcile these two ideas?
QuoteIf you increase Alert Clear Interval to say 10, it will wait 11 minutes before clearing the alert hence just considering it a single alert and not create a new ticket.
Sounds like you're saying that keeping an alert from clearing will keep a new ticket from being created, yet...
QuoteIt's the sending of the Active message that is creating a new ticket, not the clear message.
Thanks again!
