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RickRod's avatar
RickRod
Icon for Neophyte rankNeophyte
2 years ago
Solved

Bypass or update logic to clear alert (LogicMonitor to ServiceNow Integration)

Hello. I recently executed a use case where the following steps occurred: Alert triggers in LogicMonitor and creates an incident in ServiceNow The assigned team who works the incident, assigns it...
integration
  • Anonymous's avatar
    Anonymous
    2 years ago
    Mike_Moniz wrote:

    I don't consider an issue to be resolved unless the alert has also cleared

    Truer words never posted.

    Mike_Moniz wrote:

    Instead I would suggest that clearing in LM just adds a note to the ticket that it has cleared but the engineer would review it to confirm it's really resolved.

    Agreed 100%.

Anonymous's avatar
Anonymous
2 years ago

I have this exact problem with PagerDuty. Following...

  • RickRod's avatar
    RickRod
    Icon for Neophyte rankNeophyte
    2 years ago

    I just recently learned about PagerDuty.  One of our LogicMonitor SMEs was explaining to me the other day some of the challenges PagerDuty has to offer 😁.

    • Anonymous's avatar
      Anonymous
      2 years ago

      It's actually the only problem I've had with PD. LM has 4 actions it can take on alerts and PD has 3 alert states. No matter which way I do it, my alerts will never match the state in LM. If LM had branching logic in the integration actions (as in, i could use if statements to determine which portions of the JSON got sent with certain values), it would solve the problem completely.