Forum Discussion

Mosh's avatar
Mosh
Icon for Professor rankProfessor
5 years ago

Bug in CSV download from Chart?

Is there a bug in the CSV download option in a chart widget?  If I set the time range to a custom time, say 1st Jan 2019 to now, the chart shows the correct data, but the CSV download only contains the current day's data.

  • mnagel's avatar
    mnagel
    5 years ago

    I reported this via a ticket a few weeks ago.  Here was the response:

    Quote

    Thank you for your observation and yes this issue is currently being investigated and there is a schedule fix for v141.

    The dashboard time range is not working as expected. For a workaround to download data, expand the graph and change the time range. 

    Download the data to csv and it will be the correct data. 

    However for data from June, you will have to set to last 3 months in the expanded graph time range.

     

  • mnagel's avatar
    mnagel
    Icon for Professor rankProfessor
    5 years ago

    I reported this via a ticket a few weeks ago.  Here was the response:

    Quote

    Thank you for your observation and yes this issue is currently being investigated and there is a schedule fix for v141.

    The dashboard time range is not working as expected. For a workaround to download data, expand the graph and change the time range. 

    Download the data to csv and it will be the correct data. 

    However for data from June, you will have to set to last 3 months in the expanded graph time range.

     

  • Anonymous's avatar
    Anonymous
    5 years ago

    They just dropped v141 into my portal today, so customer portals shouldn't be too far behind.