Basic Freshdesk Integration

Hi @Antony Hawkins,

I’m working on using the custom http delivery to integrate FreshService with LM and am running into the following error whenever I try to test my alert:

{"code":"not_authorized","message":"You are not authorized to access AMS"}

Did you see this error at all when you were configuring your integration? According to the Fresh Service documentation a LM username and password should be used in the integration credential fields. We have SSO set up in both systems and I’ve tried several LM accounts that also have access to create tickets in FreshService but continue to receive the error. I’ve reached out to FreshService support but I’m not having much luck.