ExpertExpertAnyone else not get the "Welcome to the upgraded LogicMonitor tech support portal" email? I don't see it anywhere, including Junk. I can't log into the new portal at all. I filled out a form that it has you fill out if you can't get help the normal way but haven't been contacted yet.
When I try to do a Password Reset I end up in a loop putting in my email, clicking a link, and repeating forever. Not sure if my ID is supposed to be my email or what. *sigh*
NeophyteI reached out to our account rep, and they got someone somewhere to send me a password reset link that worked. I have not gotten any responses from LM support at all today. Only the one from my account rep. I assume their system is down.
I wonder if they have a service status page now that they have moved support to its own service/domain.
ProfessorThey have an independent https://status.logicmonitor.com for a while but don't know if they updated it to include the new site. I'm guessing support is getting pounded today. I'm also not able to log into the support site myself but luckily I'm not in current need for support so I can wait it out for a little bit until they work out the issues.
