Forum Discussion

Kelemvor's avatar
Kelemvor
Icon for Expert rankExpert
5 days ago

Anyone else getting Spammed with emails this morning?

I've received 150+ emails so far this morning from the New & Improved support site.  Seems like a Fail to me.  Also can't chat or log into the Support site to see if they're aware of the problem...
support
Kelemvor's avatar
Kelemvor
Icon for Expert rankExpert
3 days ago

I can't figure out how to log into the new Support site.  The account I'm posting this with is linked to my personal email.  The account I log into LM and their Zendesk with is my Work email.  I can't get anything to work when I go to the Support Portal from within LM itself.

  • ResGurka's avatar
    ResGurka
    Icon for Community Manager rankCommunity Manager
    3 days ago

    Hello! If you have chat support, you will need to use the AI Bot to get connected. You can find more info in the overview video in this post. https://community.logicmonitor.com/blog/lm-news/migration-to-new-support-platform/16392