Forum Discussion

DagW's avatar
DagW
Icon for Neophyte rankNeophyte
2 months ago

Alert persisting falsely

This alert was present in the portal for some time, significantly after it should have cleared. It was saying the status of the interface was at value =  2 when the raw data tab was showing 1 for several hours. The alert clear interval was still set to clear immediately. As part of the trouble shooting I disabled alerts on this interface and re-enabled it, the alert didn't re-occur. Has this been encountered before?

  • Mike_Moniz's avatar
    Mike_Moniz
    Icon for Professor rankProfessor
    2 months ago

    Hmm, I don't think I've run into that situation myself. I think the closest I've seen is a "stuck" alert due to the datapoint getting NaN after the alert. That might be worth reviewing with support to look at that specific situation.