Forum Discussion

Tmobile's avatar
Tmobile
Icon for Neophyte rankNeophyte
2 months ago

UIv4 Chat Icon covers critical page elements

When popping out a support chat, the Chat icon is positioned in a way that prevents a user from saving or cancelling the page element they are on. Specifically this was noticed when I was trying to add a resource. I've added a screenshot for reference.

Also, why can't we add screenshots to a feature request form? This would be a much easier way to show the issues that we are facing rather than a simple text field.

UIv4
  • Kwame_A's avatar
    Kwame_A
    2 months ago

    Hi, Tmobile ,

    Thanks for posting about this design issue. I have chatted with customers that mentioned this design drawback with the chat button. I have shared this feedback with our UIv4 Team, and a Bug ticket was created.

    I definitely agree with being able to share screenshots (or short video clips) with the product feedback submissions. 

    The Community seems to be a decent place to share media related to any feedback you may have.

  • Kwame_A's avatar
    Kwame_A
    Icon for LM Conqueror rankLM Conqueror
    2 months ago

    Hi, Tmobile ,

    Thanks for posting about this design issue. I have chatted with customers that mentioned this design drawback with the chat button. I have shared this feedback with our UIv4 Team, and a Bug ticket was created.

    I definitely agree with being able to share screenshots (or short video clips) with the product feedback submissions. 

    The Community seems to be a decent place to share media related to any feedback you may have.

    • Stuart_Weenig's avatar
      Stuart_Weenig
      Icon for Mastermind rankMastermind
      2 months ago

      Many times, i can't share screenshots here because it would require redacting a lot of information and I don't have time for that. Plus, i can count the product managers that interact with the community on one finger.

      • Tmobile's avatar
        Tmobile
        Icon for Neophyte rankNeophyte
        2 months ago

        I totally understand, I want to add attachments to this feedback form so it goes directly to the LM Support team. 

         

        Kwame_ACan you please ask the team if we could add attachments here? 

         

  • Stuart_Weenig's avatar
    Stuart_Weenig
    Icon for Mastermind rankMastermind
    2 months ago

    Agreed on all fronts. 

    Once the support chat is popped out into its own window, if you click the chat button, it'll pop it up and you'll have to. then if you minimize it from there it will disappear.