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SarikaA's avatar
SarikaA
7 years ago

ServiceNow integration with slack

Hi Folks,

I am a new to ServiceNow recently completed ServiceNow Certification.

I got some trouble, I need to integrate servicenow with slack which helps to send high and critical P1 alerts to a slack channel.

I am looking for possibilities that can be done to get the serviceNow integrated with slack.

Any ideas / suggestions?

Thanks in Advance

integration
ServiceNow
  • MrTK's avatar
    MrTK
    7 years ago

    This may not meet all your requirements, but another way to think about it.  LM integrates with both SNOW and Slack, you could have your escalation chains simultaneously create a SNOW incident and post to the Slack channel for those Critical alerts.

  • Joe_Tran's avatar
    Joe_Tran
    Icon for Advisor rankAdvisor
    7 years ago

    We went the pricey route and use PagerDuty to act as a middleman. This is largely something we did because this functionality wasn't supported out of box. 

    It does look like the ServiceNow-Slack integration is available now, if you're on Kingston and have the IntegrationHub module--https://docs.servicenow.com/bundle/kingston-servicenow-platform/page/administer/integrationhub/reference/slack-spoke.html

    The company I work for just deployed Kingston and I'm told the module is available (but not deployed). So I have some "fun" times ahead championing this internally.