Forum Discussion
Joe_Tran
7 years agoAdvisor
We went the pricey route and use PagerDuty to act as a middleman. This is largely something we did because this functionality wasn't supported out of box.
It does look like the ServiceNow-Slack integration is available now, if you're on Kingston and have the IntegrationHub module--https://docs.servicenow.com/bundle/kingston-servicenow-platform/page/administer/integrationhub/reference/slack-spoke.html
The company I work for just deployed Kingston and I'm told the module is available (but not deployed). So I have some "fun" times ahead championing this internally.
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