mnagel
Professor
6 years agofix command-by-email formatting or handling
The current command-by-mail (when allowed, which is ONLY with the builtin mail transport) is a bit misleading especially to those not already familiar with LM.
You may reply to this alert with these commands:
- ACK (comment) - acknowledge alert
- NEXT - escalate to next contact
- SDT X - schedule downtime for this alert on this host for X hours.
- SDT datasource X - SDT for all instances of the datasource on this host for X hours
- SDT host X - SDT for entire host for X hours
I had a customer literally put in:
- ACK still working with century link
because, well, that is what it says to do. Please fix so it is more clear, or fix the response handler to account for this use case. As always, the computer should be doing the work here, not offloading to busy humans.