ProfessorProfessorIn this case, yes. I never noticed myself, but can see why someone might take the instructions literally. I just hate too-strict systems that error out like this and frustrate users unnecessarily. We also link LM to ticketing in some cases, but found when it is done via email integration (easier with the ticketing system we use), LM made the decision that ACK and SDT notices are not sent via custom email integration, no way to fix short of development changes. Really need at least some folks over there focusing on the basics -- some of the new advanced stuff is nice, but poor alert handling (not this one specifically, which is annoying but at least can be worked around) is a shame.
